Current Performance
Oman has digitalised 2,680 government procedures as of Q4 2025, against a near-term target of 2,869 procedures by 2026 and a longer-term Vision 2040 target of full digital government operations.
Methodology
This KPI tracks the number of government administrative procedures that have been fully digitised and made available through online portals (including the Invest Easy platform, the National Single Sign-On system, and ministry-specific e-services). A procedure is counted as digitalised when it can be completed end-to-end without requiring physical presence at a government office.
Progress Assessment
| Metric | Value |
|---|---|
| Baseline (2020) | ~1,200 procedures |
| Current (Q4 2025) | 2,680 procedures |
| 2026 Target | 2,869 procedures |
| 2040 Target | 3,500+ procedures |
| Progress to 2026 target | 93.4% |
| Status | On Track |
Gap Analysis
The digitalisation programme has accelerated significantly since 2022, driven by the ITA (Information Technology Authority) mandate to digitise all citizen-facing government services. The remaining ~200 procedures to reach the 2026 target are primarily in the judicial and municipal sectors, where process complexity has slowed conversion.
Key enablers have included:
- The National Single Sign-On (SSO) platform, which provides unified digital identity
- The Invest Easy portal for business registration and licensing
- The integration of payment gateways across ministries
- The cloud-first policy adopted in 2023
Comparative Context
Oman’s digitalisation progress compares favourably with regional peers, though it trails the UAE (which reports near-complete digitalisation) and Saudi Arabia’s Absher platform. Among smaller GCC states, Oman’s rate of progress since 2020 has been the fastest in proportional terms.
Forward Trajectory
At the current rate of digitalisation (~300 procedures per year), Oman is on track to meet its 2026 target and well-positioned for the 2040 target. The remaining challenge is less about quantity and more about quality — ensuring that digitalised services deliver genuine time savings and that digital exclusion among older and rural populations is addressed.