Strategic Direction
Effective, Transparent and Accountable Governance of All State Entities
Strategic Direction
Effective, Transparent and Accountable Governance of All State Entities.
The administrative governance priority addresses the daily experience of citizens and businesses interacting with the Omani government. How fast can you register a business? How clear are regulatory requirements? How responsive is the civil service to complaints and inquiries? These questions determine whether the investment-friendly policies in other priorities translate into actual investment decisions.
Performance Indicators
| Indicator | Baseline | 2025 Target | Status |
|---|---|---|---|
| Government Procedures Simplified | 0 | 2,869 | 2,680 achieved (93%) |
| Government Effectiveness, WGI | ~0.8 | — | ~0.95 (improving) |
2025 Progress
Digital Government Procedures: 2,680 government procedures have been simplified and digitised out of the 2,869 target for 2025 — representing 93% achievement with time remaining. This is a concrete, measurable deliverable that demonstrates implementation discipline.
Tajawob Platform: The National Platform for Suggestions, Complaints and Reports was launched, creating an official channel for citizen and business feedback on government services. This signals a shift toward responsive, accountable governance.
Fourth Industrial Revolution Centre (C4IR Oman): Established as the 22nd C4IR globally and 6th in the Middle East, as part of the World Economic Forum network. Focuses on technology governance, AI policy, and emerging technology frameworks.
Oman’s First Satellite: Officially registered with the United Nations in 2024 — symbolic of Oman’s aspiration to be a technology producer, not merely a technology consumer.
The Digital Transformation Mandate
The target of 2,869 simplified government procedures by 2025 is a quantified commitment that holds the government accountable to a specific deliverable. At 2,680 procedures (93%), the government has demonstrated it can execute against precise targets.
But procedure simplification is a means, not an end. The ultimate test is whether business registration is faster, investor approvals are more predictable, labour permit processing is more efficient, and construction permits are obtainable in days rather than months.
Performance Management
Vision 2040 emphasises performance-based accountability — measuring government entities against defined outcomes rather than input metrics (budget spent, staff numbers). This requires developing internal performance management systems, ministerial accountability frameworks, and public reporting on key service delivery metrics.
Key Institutions
Ministry of Transport Communications and Information Technology, Civil Service Ministry, Ministry of Finance, National Centre for Statistics and Information (NCSI), Oman Digital Authority.